Returns and refunds
We want you to feel confident shopping with UNAKIT. If you have changed your mind or something is not right, contact us at info@unakitcosmetics.com or through our Contact us page. We are happy to help.
30-day returns
You have 30 days from the day after you receive your order to let us know you would like to return it. Please send the item back within 14 days of telling us.
The first 14 days are generally covered by your statutory right of withdrawal. For days 15–30, we offer an additional return period for unused products in their original packaging, with any hygiene seal intact. This additional policy does not limit your statutory rights.
How to return your order
- Contact us and let us know which items you would like to return. Including your order number helps us find your purchase.
- We arrange a return label and send you instructions.
- Pack your items carefully and keep your postage receipt until your refund is complete.
You do not need to give a reason to exercise your statutory right of withdrawal. A clear message is sufficient; you do not need to wait for approval to notify us.
Return shipping
Our return label costs SEK 59 for returns from Sweden and SEK 99 for returns from the rest of Europe. This amount is deducted from your refund when you use our label. If the return concerns a fault for which we are responsible, we cover the necessary return shipping.
For a statutory withdrawal, you may also arrange your own return shipping and pay your carrier’s price. Please contact us for the correct return instructions. For returns from outside Europe, contact us so we can explain the available arrangements before you send anything.
Return address
Ay Beauty AB / UNAKIT
Gamla Kronvägen 35D lgh 1701
433 38 Partille
Sweden
Hygiene seals and cosmetics
For sealed goods that cannot suitably be returned for health or hygiene reasons, the right of withdrawal may cease once the seal is broken, where the legal conditions apply. Opening the outer shipping box does not in itself remove your right to withdraw.
Where withdrawal applies, you may examine the product as necessary to establish its nature, characteristics and function. Handling beyond this may result in a deduction for an actual loss in value, where we have provided the required information. We do not charge a general handling fee. Sale items have the same statutory rights as other products.
Refunds
We refund you without unnecessary delay, and no later than 14 days after receiving your withdrawal notice. We may wait until we receive the returned goods or evidence that you have sent them back, whichever occurs first.
We use the original payment method unless we expressly agree otherwise at no extra cost to you. The return label cost above is deducted when you use our label. If you return the whole order, we also refund any standard delivery charge. For a partial return, we refund the returned products and do not add a new outward shipping fee simply because the remaining order falls below the free shipping threshold.
Damaged delivery
If your order arrives damaged, please contact us as soon as possible, ideally within two days. Please include clear photos of both the product and packaging and keep the packaging while we investigate. This helps us assist you quickly and contact the carrier.
The two-day request is not a limit on your statutory right to complain. We will still help if you contact us later or cannot provide photos.
Faulty products
Please contact us if a product is faulty, including your order number and a description of the problem. Under Swedish consumer law, you may complain about original defects that appear within three years of receiving the item. Notify us within a reasonable time after discovering a defect; a complaint made within two months is always considered timely.
We help you find a solution under applicable consumer law, which may include repair, replacement, a price reduction or a refund. A justified complaint is handled at no cost to you, including necessary return shipping. Your rights apply even if a hygiene seal has been broken.
Product shelf-life and use instructions still apply. The complaints period is not a promise of three years of shelf-life after opening. Please also contact us about a suspected product issue or unwanted reaction.
If we cannot reach an agreement
We always aim to resolve your concern together. You can also contact the Swedish National Board for Consumer Disputes (ARN), if your case meets its requirements. See arn.se. Postal address: ARN, Box 174, 101 23 Stockholm, Sweden.